DeliveryUK Mainland Delivery:
It can be categorized in 3 different options:
Option 1
Free Delivery We offer free deliveries within UK for all standard online orders. Order is normally dispatched within 1-2 working days from date of receipt of order via Royal Mail Second Class Post.
Option 2
First class delivery for your order with an extra charge of £3.99 extra.
Option 3
Guaranteed Next Day Delivery:The charge for Guaranteed Next Day Delivery is £7.99. As long as Order is placed before 1.00pm (Monday – Thursday) and the items Ordered are in Stock, it will be dispatched via Royal Mail Special Delivery the same day you place your order. Orders received on Friday before 1.00pm will be processed and posted the same day but may not arrive until Monday.
Option 4
Telephone Orders .If you are not sure as to what to get or need any further advice on any of the products then you can call our mail order on 0800 0431475 (00 44 208 514 4443 )and get your questions answered from one of our well-trained Staff. The expert advice and extraordinary customer service is not at any extra costs.
Overseas Orders: We welcome all our overseas customers and are more than happy to arrange a delivery outside United Kingdom. We have such a good shipping operation that we can get you very low pricing and an excellent service.The following delivery charge will apply to all the overseas orders outside UK.Please Note: Delivery to the International addresses may take up to 7-10 working days from the date we confirm that the order is despatched. In addition to the standard delivery charges listed below, additional delivery charges will apply to the orders that weigh over 2Kg. In that case we will contact you by email to inform you the additional cost.For our International Customers: please call us on +44 208 5144443
International Delivery Charges:
ZONE 1 (EUROPE) = £5.00 (GBP) | ZONE 2 = £7.00 (GBP) | ZONE 3 = £9.00 (GBP) |
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Order Cancellations:
You may cancel or amend the order by sending an email to Cancellations@healthmantra.co.uk or by calling our customer care on 0208 5144443 but SUBJECT to it has not been processed for despatch. We will confirm back to you if the order has been cancelled. In all cases full refund will be made to the credit / debit card used. You will not be charged any fee to cancel an order that has not been processed by our warehouse. However if the order has been processed and despatched, then you may wish to return the items for a full refund less any carriage incurred (see Returns Policy below).
Shortages, Incorrect or Damaged Goods:
It will be the customer’s responsibility to inform us via email or telephone about any shortages, incorrect and damaged items within 48 hours of receipt. Non delivery of the goods should be informed to us via email or telephone within 4 working days from the day your order is been dispatched from our warehouse.
Once the claim is processed, appropriate Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid. In the case of cheque payment a cheque will be issued payable to the original customer.
Products lost in Transit:
We try to provide the best service to our customers in terms of delivering the products. If in case the products are lost in tansit we are more than happy to refund the customer but it may take upto 21 days to process the refund from the day we are informed about the non delivery of your order. In the mean time if the customer wants to place another order they could do so.
Returns:
Returns Policy for HEALTH MANTRA is simple and straight forward. We hope to see you happy after every purchase you do with us but for any reason if you want to return the products you have ordered you can return the goods un-opened along with the copy of the Invoice and with the original un-damaged packaging within 14 days of receipt of purchase to the following address:Customer Services
Health Mantra
75 Cranbrook Road
Ilford
Essex
IG1 4PG.
It is your responsibility to return the products to us, we recommend recorded delivery or Royal Mail special delivery. We cannot be held responsible for loss or damage to goods whilst they are being returned.
Once the goods are received back and the claim is processed, Refund (less shipping charges + admin costs where applicable, minimum of £5.99 as admin + Postage costs )will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid. In the case of cheque payment a cheque will be issued payable to the original customer.
If you have any further questions or need any clarification on the above please do Contact us
Please ensure that we have a telephone contact number for you in case of any discrepancies.
Enjoy your purchase and thank you for ordering with www.healthmantra.co.uk
