Delivery Information
UK Delivery
- Our Delivery method is simple and straight forward.
- Orders over £50.00 FREE DELIVERY [UK Mainland]
- Orders under £50.00 Delivery Cost £2.99
The average delivery time for orders delivered in UK is 2-4 working days.
We use a variety of methods to deliver your order.
- Small Parcel less than 2kg is dispatched via Royal mail Recorded service.
- Parcel more than 2kg is dispatched via Courier Service.
- Please note that some parcels are too large to be posted through your letterbox and if you are not home at the time of delivery it may taken back to the post office for you to collect, in which case your Postman should leave a card. Parcels sent by Royal Mail Recorded Delivery and parcels sent by Courier will require a signature when delivered.
International Delivery
We welcome our overseas customers and are happy to arrange for delivery to an address outside of the United Kingdom. We send our international orders by International Recorded or other courier services The following delivery charges will apply to delivery of orders to an address outside of the United Kingdom.
European Destinations
The delivery charge for European Countries is £9.99 per order. Weight restrictions apply for the international deliveries. The charge of £9.99 is subject to parcel weight less than 2kg. Heavy items will be charged extra. You will be contacted to pay extra charge before the order is processed. Delivery to addresses outside of the United Kingdom may take from 3-6 days from the date of dispatch.
Rest of the World
The delivery charge for all other countries, not part of above mentioned Countries is £47.99 per order. Weight restrictions apply for the international deliveries. The charge of £17.99 is subject to parcel weight less than 2kg. Heavy items will be charged extra. You will be contacted to pay extra charge before the order is processed. Delivery to addresses outside European countries may take from 4-8 days from the date of dispatch.
PLEASE NOTE: Please check any restrictions, duties, taxes and any other fees that are collected from
your country before you place the order, Health Mantra will not be responsible for any of the above Duties and Fees. Please check whether your products are legally permitted in your country before you place an order, Health Mantra will not be responsible in the event the requested products are detained and confiscated by foreign customs.
For our International customers, if you require any further information please email us at customerservices@healthmantra.co.uk
Order Processing & Delivery Information
Please allow up to 4 working days for delivery of your order to a UK address (please see International Delivery for delivery to an address outside of the UK). Where possible we aim to despatch your order from our warehouse within 24 hours (on week days and subject to stock availability). Keeping in mind the number of brands we carry and the amount of products we have, occasionally we are out of stock with particular products. If there is to be any considerable delay in dispatching your order you will be contacted by email to the email address you provided when placing your order. We cannot be held responsible if the email address you provided when placing your order is incorrect, if your email is down, or for late delivery due to bank or public holidays.
During the check-out procedure you must specify a legitimate delivery address, and we will arrange for delivery of your order to the address specified by you during the check-out procedure. For security purposes and fraud prevention during the check-out procedure the name and address specified on your first order must be the name and address of the card holder. We cannot be held responsible if your order is cancelled or delivery of your order delayed due to this information being incorrect. If you require any assistance while placing the order please email us on customerservices@healthmantra.co.uk. We aim to reply our emails within 4 hours.
(Normal business working hours from 9:30am to 5pm and Monday to Friday)
PLEASE NOTE:
If you do not supply adequate delivery instructions or if delivery is refused, we may cancel your order and retain the products. In this event we will refund you the price of the products, but an admin charge of £9.99 will be charged and deducted from the amount you paid us and the balance would be refunded back to the same mode of payment we received. If you have any problems with your delivery or the products you have received, you must notify us by sending us an email on customerservices@healthmantra.co.uk within 7 days of the delivery date. We will not be liable for any loss or damage if notification if you contact us after 7 days of the delivery date.
For any other queries or assitance please contact us via email on customerservices@healthmantra.co.uk
