Terms & Conditions

These Terms and Conditions apply to the use of this website. By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions.

Access

You are provided with access to this website free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions. To purchase the goods on this website, you agree that:

• You are at least 18 years;
• The debit/credit card used on this website is in your name and is registered at the same address where the delivery of the product is to be made;
• You agree not to impersonate any other person or entity, use a false name or a name that you are not authorised to use; and
• You agree that you are aware that the products on this website are not intended to diagnose, treat, cure or prevent any disease.

Amendments

We reserve the right to update or amend these Terms and Conditions when required, without prior notice. Any amendments will immediately apply to the use of the site.

Copyright & Intellectual Property

The contents of healthmantra.co.uk and healthmantra.com websites are protected by copyright laws, trademarks, database and other intellectual property rights. You may retrieve and display the contents of the site on a computer screen but are not permitted to store the information on any server or other storage device connected to a network. You may print a copy of the content for your personal or non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy, distribute or use this information or content for commercial purposes without the written consent of DJ’s Health Mantra Limited.

Delivery

We will arrange for the delivery of the products you order to the address you specify in the check out procedure. Please note the address you specify should be the registered card address. If you require a separate delivery address please let us know during the checkout procedure. The method used to deliver your order varies depending on the delivery address (for UK or International) and the weight/size of your order. For full details of our Delivery Terms and Conditions including postage and shipping costs (if applicable), please refer to the Delivery Information page on this website.

Description of Products

The description and specification of products on this website are only approximate and supplied to us by the manufacturers of the specific brands/products. We reserve the right to make changes that do not materially affect the quality or performance of those products. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability. Price and availability is also subject to change without notice.

Product images displayed on the website are just for demonstration purpose only, it may differ to the actual size or strength (to make buyer aware of the actual size and shape of the product). Before you buy the right product please check the actual size, strength and ingredients of the product.

Disclaimer

The information provided on this website is not intended to treat, diagnose, cure or replace medical or specialist advice. If you are currently taking prescription medication and intend to also take nutritional or herbal supplements, you must first check with your G.P. or a specialist health practitioner that the combination of your prescription medication and supplements or natural remedies are suitable. Health Mantra are able to supply you with any relevant product information that you may wish to discuss with your medical or health professional. We have taken steps to ensure that the information provided on this website is accurate and in accordance with British Law. However, we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect, or consequential) that may arise from reliance on information contained in the website or in respect of any error or omission, except in relation to death or personal injury caused by negligence.

General

The products advertised on this website are intended for sale to persons dealing as consumers and are not for resale. The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us so that no contractual rights are conferred on third parties. Any contract between us shall incorporate these terms and conditions and be under British Law. If there is any dispute the British Courts will have jurisdiction.

Introduction

The owner of this web site is DJ’s Health Mantra Limited whose address is 75 Cranbrook Road Ilford, Essex, IG1 4PG (‘DJ’s Health Mantra Limited /‘we’ /‘us’/‘our’), registration number 0595210. The Website Owner, including subsidiaries and affiliates, provides the information contained on this website or any of the pages comprising the website to visitors (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

Order Cancellations

If the products ordered weigh in excess of 2kg we deem the right to request extra payment via credit or debit card for the excess delivery charges or will cancel the order and refund your card. Please see Delivery Terms and Conditions for further information on excess weight and delivery charges and please also refer to this section for cancellations and returns.

Payment

The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable Value Added Tax (VAT) but will not include the cost of delivery (where applicable). In addition to the price you will have to pay our delivery charges as quoted on the website at the time we accept your order - unless you qualify for FREE Delivery. The price of these charges varies depending on the cost of your order and if delivery is to a UK or non-UK address. Payment on this website can be made by credit or debit card.

Please note that we do not at any cost store your credit/debit card details and these are processed with PCI DSS compliant companies securely.

If items are unavailable for any reason, the cost of your order will be adjusted accordingly and we will refund the amount for the items not dispatched.

Products by Internet

You may order products from this website by submitting a completed order form through the checkout procedure. We will confirm acceptance of your order by email to the address you have given and the sending of this email (whether or not it is received) forms the contract between us. By placing an order, you agree to accept our terms and conditions.

Promotional Offers

Certain promotional offers may only be available for a limited period and while stocks last. If your order is received after the offer period, or if the goods are no longer available under that particular offer, we will notify you before we dispatch the goods. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

Registration & Password

You must ensure that the personal information you provide when registering with healthmantra.co.uk is true, accurate, current, and complete in all respects. You must notify us immediately of any changes to your personal information either by updating your account details on Healthmantra.co.uk or by sending us an email at customerservices@healthmantra.co.uk

When you enter the site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us at customerservices@healthmantra.co.uk. By using this site, you agree not to impersonate any other person or entity, or use a false name or a name that you are not authorised to use.

Satisfaction Guarantee

If you are not completely satisfied with any of the products that you have purchased from Health Mantra you must return the item(s) (see contact us) and inform us in writing of your reasons for not being satisfied with the product. If required Health Mantra will contact the manufacturers on your behalf and deal with your complaint as quickly and efficiently as possible, and will keep you informed of our progress. Health Mantra will replace any items damaged upon delivery buy may request that the damaged items be returned to us before issuing the replacement. You must inform us within 14 days of receiving your order if any of the items are damaged. Please refer to the Returns and Cancellations section for more information on the procedure of returning the products back to us.

Health Mantra welcomes your comments and suggestions on our service as we aim to provide our customers with the best possible service at all times. If you have any comments or suggestions, please put them in writing to Healthmantra.co.uk Customer Service Team 75 Cranbrook Road, Ilford, Essex IG1 4PG.

Security & Privacy

We respect your privacy and operate a fully secure website. Your personal details are treated as confidential and records of your payment details are never stored by us. Any information you provide is treated as strictly confidential and will not be passed to any third party without your prior agreement and consent. We do not share or sell our customer database to any third parties

Please note that we do not at any cost store your Credit / Debit card details and these are processed with PCI DSS compliant companies securely.